Refund and Cancellation Policy

This policy is part of our Terms of Service.

1. Before you pay

An estimate and a budgetary quote cost you nothing. When you commit to a budgetary quote, we take an upfront amount (section 2). A firm quote costs you nothing. You can drop a quote at any time. The upfront amount, if you have paid it, is refundable as section 2 says.

2. The upfront amount

To show that your request is serious, we take an upfront amount when you commit to a budgetary quote. It is a percentage of the quote's total, and we show you the amount before you pay.

Your money is safe: the upfront amount is refundable. We return it in full if we cannot send you a firm quote, if you decline the firm quote, or if the firm quote expires. We keep nothing. If you go ahead with the booking, it counts towards the amount payable on your Proforma Invoice, so it is not an extra cost. It is refunded as section 7 describes, and we bear the payment gateway's fee.

3. If you cancel after paying

Your booking is made when we receive your payment. If you cancel after that, the charge depends on how long before the first departure you tell us:

We refund the rest of what you paid.

4. If we or the operator cancel

If your flight is cancelled by us or by the operator:

1. we first offer you a substitute aircraft of the same or a higher category, at no extra cost;
2. if you decline it, or none is available, we refund everything you paid, including the platform fee.

If the cancellation is not caused by weather, air traffic control, an airport or authority closure, or a safety reason, we also pay you an amount equal to the cancellation charge you would have paid if you had cancelled at that moment.

5. If the flight cannot operate

If your flight cannot operate because of weather, air traffic control, or an airport or authority closure, and it cannot be moved to a time you accept, we refund everything you paid. Neither you nor we pay a cancellation charge.

6. Changes you ask for

If you ask to change your trip after paying (a different time, airport or number of passengers), we ask the operator and confirm the new price with you before anything changes. If a change cannot be made, your booking stays as it was.

7. How refunds are paid

Refunds go back to the method you paid with, through our payment gateway, Razorpay, within 7 working days of the refund being approved. Your bank or card provider may take a few more days to show it.

8. Empty legs

Empty-leg flights follow their own terms, shown to you before you request one.

9. Questions

Bookings: +91 91727 77468 (calls and WhatsApp), charters@jet-vibe.com. Complaints: our grievance officer, Sourabh Jangid, CEO, care@jet-vibe.com.